Zero Hour Assault

Zero Hour Assault is an online first-person shooter for blind and visually impaired players by NBM Studios. It is played entirely by sound on Windows, Android, iPhone and iPad.

Support

In the game: open the game menu and choose Support tickets to write to the support team. You get the answer in the game.

By e-mail: contact@nbmstudios.com

To report a player, choose Report a player to the staff in the game menu, or type /report, the player's name and what happened in the chat.

Your account

A new phone or computer is confirmed once with a code sent to the e-mail address of your account. To delete your account, use the account deletion page.

Privacy policy

This Privacy Policy explains how NBM Studios ("we," "us," or "our") collects, uses, and protects your data in relation to Zero Hour Assault (the "Game"). By playing the Game, you agree to the data practices described in this policy. If you do not accept these terms, please refrain from launching or installing the Game.

We respect your privacy and limit our access to your personal data. Our direct interactions with your account are restricted to essential game management actions.

To provide and improve the game experience, we collect several types of information:

Account Information: When you create an account, we collect your username, password, and email address.

When you make in-app purchases in the Game, we collect and store information related to those purchases, such as the purchased items, transaction identifiers, and purchase history.

This data is used to deliver purchased in-game content, prevent fraud and unauthorized transactions, provide customer support related to purchases, and keep the Game working properly.

Purchase data is linked to your account and is not shared with third parties, except where required to process payments or comply with legal obligations.

We use the information we collect for the following purposes:

To provide and maintain the Game: to create your account, save your progress and enable multiplayer gameplay.

To provide support: to answer your questions and resolve issues submitted through the support ticket system.

For security and safety: to prevent cheating, enforce our rules and take disciplinary action (bans, kicks) against players who violate our terms.

We do not sell or share your personal data with third parties without your consent, except in the following circumstances:

Legal Obligations: We may disclose your information if required by law, such as to comply with a legal process or respond to a court order.

Game Servers: Your game data is stored on our servers used to host the Game.

We may collect device-related identifiers (such as device ID) to ensure security, prevent fraud, and maintain proper functionality of the Game.

We may analyze gameplay data and support interactions to improve performance, balance, and overall user experience.

We retain your personal data for as long as your account is active. If you choose to delete your account, we will permanently delete your personally identifiable information from our servers immediately.

Account and Data Deletion: You can permanently delete your account and all associated personal data at any time. Performing this action is irreversible and will result in the permanent deletion of your account information, game progression, inventory, and other personal data from our servers.

We take reasonable technical and administrative security measures to protect your data. Communication between the client and server is encrypted to prevent unauthorized access. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us at contact@nbmstudios.com.

Chat messages, including private messages, are kept for up to 30 days so that the staff can handle reports of abuse.